DELIVERY & RETURNS
*If placing an order on Friday with the UK Next Day delivery, your order will be delivered on the next working day (Monday).
We aim to dispatch all the orders within 48 business hours, if there is a delay, we will let you know.
All our Jewellery is shipped via UK Royal Mail. A confirmation email will be sent to you after the order has been shipped.
At minimal be we want you to be happy with your purchase. However, if your goods do not meet your satisfaction you may return item/s to us within 14 days for a refund or exchange. Please note that pierced jewellery (eg. earrings) must be returned unworn, and in the original packaging, we cannot accept returns of these items otherwise.
Certain items are excluded from the return guarantee; these are personalised items and sale items. Goods that are unworn and have arrived damaged or faulty must be returned within 14 days. You will be responsible for covering shipping costs for returning your item. Shipping costs are non-refundable.
1. Send us an email letting us know that you want to return an item, so we could provide you with a return address.
2. Place the item in the original packaging.
3. Return item via Royal Mail Special Delivery or similar tracked and insured service.
We cannot be held responsible if items are not returned via an insured and tracked service and the item is lost in transit.
Your statutory rights are not affected.
If you have ordered the wrong size, as long as you have not tried the hoops on, you can contact me within the 3 days of your delivery and enquire about an exchange. Please bear in mind that postage is not free, and I have already paid the postage to send you the original item. If you are looking to exchange your hoops then you are responsible for the return postage fees as well as to pay postage again for the replacement item to be sent. The postage prices are as follows:
£6.75 - UK Special Delivery Guaranteed, your earring is insured and if the postage gets missing you would be entitled to claim your money back (I would highly recommend choosing this for any earrings over £50)
£3.60 - UK 1st Class Signed For, this method has no insurance, and if the postage gets missing, you would not be able to claim your money back.
£9.75 - for International Orders, this is an insured and tracked service.
We cannot repair damage to any items that exceed 6 months from purchase. Any damage incurred by the customer from misuse cannot be repaired.
Refunds are usually processed within 10-14 working days, although during busy periods this may vary.
Refunds will be processed onto the same debit or credit card used for purchases.
We sincerely apologise if you have experienced any fault with your Minimal Be jewellery. We are happy to assist – Please email before returning your item to us, so that we can advise you of the next steps.